INFORMATION ABOUT RETURNS

* What are StuntStop.com's return procedures?
StuntStop.com does not do direct exchanges. If you want to return an item and get a different item/size/color, etc., please place a new order for the replacement item, and contact us to get an RA (return authorization) number for the item(s) you are returning. Once we receive the returned item, your card will be credited.

There are no returns on certain custom items and pre-owned items. If you bought an item of clothing and washed it, we cannot accept a return. Shrinkage is not a valid reason for returning clothing. There are also no returns on DVD's and videos once the shrinkwrap has been removed!

Merchandise must be returned within 10 days of the issuance of the RA# at which time the RA# expires. Return shipping charges are the sole responsibility of the customer EXCEPT if an item is damaged* or we shipped the wrong item. In that case, you may be asked to ship the item back at your expense via a method that we specify, and we will credit your account for the return shipping costs at a maximum of equal to what we paid to ship it to you only. If getting reimbursed for return shipping costs, you must ship the item via a method that we approve in advance.

To return a product, please follow the steps outlined below.
1. Click here to get a Return Authorization Number (RA#) (within 30 days of the original ship date).
2. Verify that all merchandise is in the original packaging, undamaged, and sellable as "brand new".
3. For your protection, please insure the package and use a "traceable" shipping method such as UPS Ground, Parcel Post or Priority Mail with Delivery Confirmation. You are responsible for any shipping damages/loss that may occur.
4. Please address the package to:
StuntStop.com RETURNS


If you are shipping something back to us for a refund and it's not due to error on our part or damage, we STRONGLY urge you to insure your shipment. Customers are responsible for lost or damaged shipments to us.

If you return an item that had free shipping, we reserve the right to refund your money minus our cost to ship it to you (unless your return is due to damage or an error on our part).

If your order included free items, you must also return those!

StuntStop.com reserves the right to return any merchandise without a valid RA# to the customer. RA numbers are valid for 10 days from the issue date for domestic orders.

All returned merchandise must be in it's original packaging (if it had packaging). Product that is returned incomplete, used or damaged will not be accepted and will be return-shipped at the customer's expense.

30-day money back guarantee does not apply to special orders or pre-owned items, certain custom items, videos, and DVD's (unless videos/DVD's don't play properly).

* Special information on returning Crash Cages, 12 bars, and Sprockets.
If you bought a Freestyle Ingenuity Product, and would like to return it, MAKE SURE that you did not try and install the cage... if you did this, and we get it back with any sort of wear marks, scratches to the powdercoating, or look s as though it was bolted up, we WILL NOT accept the return, and ship it back to the customer at their expense.
Note: If you return a Freestyle Ingenuity product i.e. Crash Cage, 12 bar, etc... There is a 20% restocking fee that applies, as well as the customer pays for the shipment of the item. So, basically, we will refund you minus the shipping fees, and the 20% restocking fee.

* Credits issued for returns.
Credit will be issued after we receive, inspect, and processe your return; however, your credit card company determines when the issued credit will be reflected in your statement. Please allow one to two billing cycles.